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Help & FAQs

Add some general information for your shoppers.



Can I cancel my order?

We completely get it, we change our minds too! If you need to cancel your order, you will need to contact us and we'll be happy to help.

Please note we can't cancel an order once it's shipped.

What if I want to speak to someone?

We want to speak to you too! Pop over to our Contact us page for our phone and email , or start an online chat for with any questions, concerns, or feedback. We're here to help!


What countries do you ship to?

We currently ship to the UK, including Northern Ireland , Isle of Man and the Channel Islands

How long will it take to receive my order?

Standard shipping normally takes 2-3 days. Next day shipping is available (for an additional charge). Check out our Delivery Information for more details

Returns and Refunds

How do I return a product?

Check out or Return Information for full details , but in brief, You can return most items bought online or by phone within 14 days for a refund (provided that it is unused and returned to us in brand new condition – including packaging).

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

About Our Store

Do you have a store I can visit?

Yes ! Our shop has been going since 1922 and you're welcome to call into our store - we'd love to see you! Check out our address and contact details

Can you repair my guitar?

Yes - we've a wide range of repair ,set up and upgrade services available - take a look

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.